We appreciate your business. Our return policy allows for returns within 7 days after delivery for non-damaged parcels. If you wish to return your item(s) for any reason, please ensure that they are in their original condition with all tags and packaging intact.
To initiate a return, please follow these steps:
- Contact our customer support team within 7 days of receiving your order. Provide them with your order details and reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
- Pack the item(s) securely in the original packaging, ensuring that they are protected during transit.
- Include any relevant documentation, such as the return authorization, inside the package.
- Ship the package back to the designated return address. We recommend using a trackable shipping service to ensure the safe arrival of your return.
- Once we receive the returned item(s) and verify their condition, we will process your refund or exchange as per your preference.
Please note the following conditions and considerations:
- The customer is responsible for any return shipping costs, unless the return is due to an error on our part.
- We recommend retaining proof of shipment until the return process is complete.
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your payment provider, it may take some time for the refund to be reflected in your account.
We strive to provide excellent customer service, so if you have any questions or concerns about the return process, please don't hesitate to contact our customer support team.