We appreciate your business. Our return policy allows for returns within 7 days after delivery for non-damaged parcels. If you wish to return your item(s) for any reason, please ensure that they are in their original condition with all tags and packaging intact.

To initiate a return, please follow these steps:

1. Contact our customer support team within 7 days of receiving your order. Provide them with your order details and reason for the return.
2. Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
3. Pack the item(s) securely in the original packaging, ensuring that they are protected during transit.
4. Include any relevant documentation, such as the return authorization, inside the package.
5. Ship the package back to the designated return address. We recommend using a trackable shipping service to ensure the safe arrival of your return.
6. Once we receive the returned item(s) and verify their condition, we will process your refund or exchange as per your preference.

Please note the following conditions and considerations:

• The customer is responsible for any return shipping costs, unless the return is due to an error on our part.
• We recommend retaining proof of shipment until the return process is complete.
• Refunds will be issued to the original payment method used for the purchase.
• Depending on your payment provider, it may take some time for the refund to be reflected in your account.

We strive to provide excellent customer service, so if you have any questions or concerns about the return process, please don't hesitate to contact our customer support team.

Our delivery policy is based on using Royal Mail for shipments within the UK. Please review the following information regarding our delivery process:

1. Shipping Methods: We primarily use Royal Mail for our deliveries within the UK. The specific shipping method used will depend on the size, weight, and nature of the items being shipped. We offer standard shipping and, in some cases, expedited or tracked shipping options for faster and more secure delivery.

2. Shipping Timeframes: The estimated delivery timeframes will vary depending on the shipping method selected and the destination. Typically, standard shipping with Royal Mail within the UK takes 2-5 business days for delivery. However, please note that these are only estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions or postal service disruptions.

3. Tracking and Notifications: For shipments using tracked or expedited services, we provide tracking information that allows you to monitor the progress of your delivery. You will receive notifications via email or SMS regarding the shipment status, including tracking details and any relevant updates.

4. Delivery Attempts: If you are not available to receive the delivery at the provided address, Royal Mail will make multiple attempts to deliver the package. In case of unsuccessful delivery attempts, they may leave a delivery notification card with instructions on how to collect the package from your local Royal Mail depot or arrange for redelivery.

5. International Deliveries: For international shipments, please note that delivery timeframes may vary depending on the destination country and customs clearance processes. We will provide estimated delivery times and tracking information, if available, for international orders.

6. Shipping Charges: Shipping charges will be calculated based on the weight, dimensions, and shipping method selected during the checkout process. The shipping cost will be clearly displayed before you proceed with the payment.

Please note that while we strive to ensure timely and secure delivery, occasional delays or issues may occur that are beyond our control. If you have any questions or concerns regarding your order or delivery, please don't hesitate to contact our customer support team.